Android App Privacy Policy
Privacy practices, Data Safety disclosures, and Android permissions handling for the Fabrican Laundry Services Android Mobile Application (com.fabrican.laundry).
Google Play Data Safety Commitment
This Privacy Policy strictly governs the collection, use, retention, and deletion of user data by our Android application in compliance with Google Play Developer Distribution Agreement and Google Play User Data Policies. We do not sell your personal information, nor do we track your background location when the application is closed.
1. Application & Entity Identification
This Android Application Privacy Policy applies specifically to the mobile application titled "Fabrican Laundry Services" (Android Package Name: com.fabrican.laundry) published and operated by Fabrican Laundry Operations ("we", "our", or "us").
| Specification | Details |
|---|---|
| Application Name | Fabrican Laundry Services |
| Package Identifier | com.fabrican.laundry |
| Developer Entity | Fabrican Laundry Operations / Fabrican Laundry Services Private Limited |
| Target Platform | Android OS (Google Play Store Distribution) |
| Data Protection Officer Email | privacy@fabrican.com |
2. Android Runtime Permissions & Purpose
In compliance with the Google Play Permissions Policy, our Android application requests only the minimum necessary runtime permissions strictly required to provide doorstep laundry, dry cleaning, and delivery tracking services:
| Android Permission | Type | Declared Purpose & Usage |
|---|---|---|
ACCESS_FINE_LOCATIONACCESS_COARSE_LOCATION |
Foreground Only | Allows the app to automatically detect your precise delivery address, match you to the nearest operational Fabrican service hub, calculate pickup routes, and allow real-time tracking of pickup/delivery executives while an order is active. We NEVER access your background location when the app is closed or unused. |
CAMERA |
Optional Runtime | Used solely when you or our delivery executive take photographs of garments (e.g., documenting pre-existing tears, stains, or delicate embellishments before washing) or to scan QR codes on batch delivery bags and direct UPI payment displays. |
READ_MEDIA_IMAGESREAD_EXTERNAL_STORAGE |
Optional Runtime | Enables you to optionally select and attach photos from your device gallery to report a garment defect, share payment transaction receipts (UTR proof), or update your user profile picture. |
POST_NOTIFICATIONS |
Android 13+ | Used to send real-time order status updates (Pickup scheduled, Received at facility, Washing in progress, Steam press complete, Out for delivery, Delivered), OTP security codes, and important delivery updates. Users can revoke notification permissions at any time via Android System Settings. |
3. Categories of User Data Collected
In alignment with the Google Play Data Safety declaration, we collect and process the following categories of data:
- Personal & Identification Information: Full name, primary contact mobile phone number, email address, physical delivery addresses, and postal pincodes.
- Account Authentication Data: Salted and hashed passwords (using industry-standard Bcrypt cryptography), or unique OAuth identifiers when choosing Google Sign-In or Telegram OTP.
- Order & Garment Inventory: Garment types, selected processing services (Wash & Fold, Italian Steam Press, Organic Dry Clean), fabric care instructions, order notes, credit ledger adjustments, and invoice tallies.
-
Financial & Payment Disclosures:
No Storage of Sensitive Payment Instruments: We do NOT collect, log, or store credit card numbers, debit card numbers, expiration dates, CVVs, or internet banking passwords on our servers. All online monetary transactions are handled by certified, PCI-DSS Level 1 compliant payment gateways (such as Razorpay, Cashfree, PhonePe, Paytm, Stripe) or direct UPI (Unified Payments Interface) transactions verified via Bank UTR.
- App Performance & Diagnostic Data: Device model, OS build version, network state, and crash analytics gathered via Google Play Services to maintain application stability.
4. Third-Party SDKs & Service Providers
Our Android app integrates with trusted third-party developer libraries that adhere to stringent privacy standards:
| Provider / SDK | Service Rendered | Privacy Policy Link |
|---|---|---|
| Google Play Services | Core Android runtime features, device diagnostics, and Google Maps API. | Google Privacy Policy |
| Firebase Cloud Messaging (FCM) | Delivery of transactional push notifications. | Firebase Privacy Notice |
| Google Identity Services (OAuth) | One-tap secure Google Account authentication. | Google API Terms |
| Telegram Bot API | Fast, zero-cost OTP verification over encrypted Telegram messages. | Telegram Privacy Policy |
| Payment Gateway Partners (Razorpay / Cashfree / PhonePe / Paytm / Stripe) | Encrypted payment checkout and UPI transaction clearing. | Razorpay Privacy |
5. Account & Data Deletion Policy (Google Play Mandatory)
In full compliance with Google Play's Account and Data Deletion Policy, users have complete autonomy to request the permanent deletion of their account and all associated personal data at any time.
How to Request Account Deletion:
Option A: Inside the Android App
- Open the Fabrican Laundry Android App.
- Log into your account and tap the Profile / Settings tab.
- Scroll down and select "Account Security & Privacy".
- Tap "Delete My Account" and confirm your request.
Option B: Email or Web Request
Send an email from your registered email address to our Data Privacy Desk:
Subject: Account Deletion Request - [Your Mobile Number]
What Happens to Your Data:
- Data Permanently Purged: Within thirty (30) business days of verification, your personal profile, contact information, delivery addresses, saved coordinates, device tokens, and marketing preferences will be permanently wiped from our active databases.
- Statutory Retention Exception: Historical financial invoices, tax ledgers, and transaction reference numbers will be retained strictly in cold storage for the statutory retention periods mandated under Indian Tax Laws (Goods and Services Tax Act, 2017 and Income Tax Act, 1961), after which they are securely shredded.
6. Children's Privacy (COPPA & IT Rules)
Our Android Application is not structured or directed toward children under the age of 13 (or under 18 years of age under applicable local jurisdiction). We do not knowingly solicit, collect, or process personal identifiable information from minors. If we discover that a child under 13 has provided us with personal information, we immediately purge such data from our servers. Parents or guardians who believe their child has submitted data may alert us at privacy@fabrican.com for immediate deletion.
7. Security & Encryption Safeguards
We implement multi-layered physical, electronic, and administrative safeguards to protect user data against unauthorized access, loss, or alteration:
TLS 1.3 Encryption
All data transmitted between the Android App and our cloud servers is encrypted using modern 256-bit TLS/SSL protocols.
Access Isolation
Delivery personnel and facility supervisors access only the minimum order data necessary to fulfill assigned laundry pickups.
Tokenized Credentials
Passwords are cryptographically salted and hashed. API authentication relies on short-lived secure session tokens.
8. Grievance Redressal Officer (IT Rules, 2021)
In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the name and contact details of our designated Grievance Officer for data protection and privacy inquiries are published below:
Company: Fabrican Laundry Services / Fabrican Laundry Operations
Registered Office: Fabrican Laudray Services, Buldhana, Maharashtra-443001
General Support: fabrican@gmail.com.com
Support Helpline: +91 7028082828
Hours of Operation: Monday – Saturday, 9:00 AM – 6:00 PM IST